Privacy policy

1. The Personal Data Processing Policy (hereinafter referred to as the Policy) regulates the legal relationship on personal data processing between IP Dosiev Said Sharipovich TIN 22206199201278, address: Kyrgyz Republic, Bishkek, Sverdlovsky district, Ibraimova St. the house is 40 sq. 5, (hereinafter referred to as the Company) and the User of the website dosmanhotelbishkek.com (hereinafter referred to as the User).

A "User" is a capable individual who has reached the age of 18 and wants to order the Company's services, leave a comment, register on the website, or perform other actions provided for by the functionality of the Company's Internet resource.

A "Website" or an "Online resource of the Company" means a website dosmanhotelbishkek.com taking into account all levels of domain names owned by the Company.

"Personal data" means any information relating directly or indirectly to a specific or identifiable natural person (citizen).

"Processing of personal data" means any action (operation) or set of actions (operations) with personal data performed using automation tools or without the use of such tools. Such actions (operations) include: collection, receipt, recording, systematization, accumulation, storage, clarification (updating, modification), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.

2. This Policy defines the procedure for processing personal data of users of the website dosmanhotelbishkek.com (hereinafter referred to as the Website), the terms and principles of personal data processing, the rights of Users and the obligations of the Company, information about the measures implemented to protect the personal data being processed.

3. This Policy applies to all personal data that the Company receives from Users.

4. The User agrees to this Policy by entering his name, phone number, and, if necessary, e–mail address (e-mail) in a special field on the Website with an offer to send a request for consultation, make an appointment, send an order, or perform other actions provided for by the Website's functionality, and then clicking the "Send" button. "Request a consultation" or other buttons.
In case of disagreement with the terms of the Policy, the User must immediately stop any use of the Site.

5. When using the Website's functionality, the User may provide the Company with the following personal data (the list and types of personal data depend on the specific functionality of the Internet resource used by the User): last name, first name, email address, contact phone number, user identification data (user ID).

6. By submitting their personal data, the User agrees to their processing (up to the withdrawal of the User's consent to the processing of personal data), including collection, storage, depersonalization, transfer to third parties in cases stipulated by the Policy, by the Company in order to provide the User with advertising, background information, services in accordance with the functionality of the Site and in other for purposes specified in clause 8 of this Policy. When processing personal data, the Company is guided by the Law of the Kyrgyz Republic dated April 14, 2008 No. 58 "On Personal Information", taking into account the provisions of the General Data Protection Regulation of the European Union dated April 27, 2016, other legislative acts of the Kyrgyz Republic and local regulatory legal acts.
The consent provided by the User to the processing of personal data is valid from the date of such consent until the achievement of the processing objectives or the withdrawal of consent by the User, unless otherwise provided by applicable law.
The User can revoke the consent provided to the Company at any time in accordance with the procedure established by this Policy.

7. If the User wishes to clarify personal data in the event that the personal data is incomplete, inaccurate or outdated, or wishes to withdraw his consent to the processing of personal data, the User must send an official request to the Company with the subject "Clarify personal data" or "Stop processing personal data" to the email address dosmanhotels@gmail.com . In the letter, you must specify your email address and the corresponding requirement.

8. The Company uses the data provided by the User for the purposes of:

• registration and identification of the User on the Site, providing the User with the opportunity to fully use the Site;


• further communication at the request of the User, including by third parties – partners of the Company to fulfill obligations under the User's request, advising on the provision of services by the Company;


• creating an account and providing access to your account/account on partner sites;


• sending informational messages;


• advertising, promotion of goods, works (services), including on the basis of information received about the User's personal preferences and settings;


• evaluation and analysis of the Company's Website;


• analytics of the effectiveness of advertising placement, statistical research based on anonymized information provided by the User;


• informing the User about promotions, discounts and special offers through e-mail newsletters, telephone communication;


• conducting marketing research, including involving third parties as a contractor (contractor, consultant);


• communicating with partner banks regarding the provision of loans to the User and/or agreeing on loan terms.

9. The Company does not verify the data provided or indicated by the User. In this regard, the Company assumes that when submitting personal data

User:

is a legally capable person. In case of incapacity of the person using the Website, consent to the processing of personal data is provided by the legal representative.
indicates reliable information about himself (or about an incapacitated person represented by him). The user independently maintains the submitted personal data up to date.
independently maintains the submitted personal data up to date.
It is aware that the information on the Site posted by the User may become available to other persons, may be copied or distributed by such users in cases stipulated by the Policy.
10. The Company processes personal data based on the following principles:

• legality;


• restrictions on the processing of personal data to achieve specific predefined legitimate goals;


• preventing the processing of personal data incompatible with the purposes of collecting and/or storing data received from the User;


• compliance of the content and volume of personal data processed with the purposes of their processing;


• preventing the processing of redundant data in relation to the purposes of processing;


• ensuring the accuracy, sufficiency and relevance of personal data in relation to the purposes of their processing;


• destruction or depersonalization of personal data in order to prevent their disclosure when the purposes of data processing are achieved, the need for such processing is lost, or when the User requests the destruction of personal data or receives an application for revocation of consent to the processing of personal data.

11. When processing personal data, the Company takes necessary and sufficient organizational and technical measures to protect personal data from unauthorized access to them, as well as from other unlawful actions with respect to personal data.
The processing of personal data of Users is carried out by the Company taking into account the following:

• The processing of personal data of Users is carried out using databases on the territory of the Kyrgyz Republic.


• The processing of personal data is carried out both with the use of automated means and without their use.


• The Company undertakes not to transfer the information received from the User to third parties, except as specifically stipulated in this Policy.


• The transfer of personal data of Users to third parties, partners of the Company, if necessary, is carried out on the basis of User consent in order to fulfill obligations to Users.


• The Company, and if it is necessary to transfer Users' personal data to third parties, the Company's partners, these persons undertake to keep confidential, not disclose or distribute personal data without the User's consent, unless otherwise provided by applicable law and/or this Policy.


• Users' personal data is stored on electronic media, and for the purposes of fulfilling obligations to Users, it can be carried out on tangible media after personal data is extracted.


• Personal data is stored within the period objectively necessary to fulfill obligations to Users, and is determined by the following events (depending on which event occurs earlier):


• until the User deletes personal data through his personal account;


• until the destruction of personal data by the Company in connection with the receipt of a request from the User to destroy personal data or revoke consent to their processing;


• until the User's consent expires.


• The Company has the right to store the User's personal data, except in cases of receiving a request for data destruction or revocation of consent to data processing, in an impersonal form after fulfilling obligations to the User for the purposes specified in clause 8.7. of this Policy. 

12. If it is necessary to transfer Users' personal data to third parties – partners of the Company in cases directly provided for by the Policy, such transfer is carried out in compliance with the following conditions:

• a third party partner of the Company ensures the confidentiality of personal data during their processing and use and undertakes not to disclose the data to other persons, as well as not to distribute personal data of Users without their consent.;


• the third party partner of the Company guarantees compliance with the following measures to ensure the security of personal data during their processing: the use of information protection tools; detection and recording of unauthorized access to personal data and taking measures to restore personal data; restriction of access to personal data; control and evaluation of the effectiveness of applied measures to ensure the security of personal data, other measures provided for by the legislation;


• A third party partner of the Company is prohibited from transferring and distributing Users' personal data.

13. It is not considered a violation of the obligations stipulated by this Policy, the transfer of information in accordance with the reasonable and applicable requirements of the legislation of the Kyrgyz Republic, as well as the provision of information by the Company to partners acting on the basis of an agreement with the Company to fulfill obligations to the User.; the Company transfers User data to third parties in an impersonal form for the purpose of evaluating and analyzing the Company's Website, providing personal recommendations, displaying advertisements based on the User's personal preferences and settings, as well as conducting marketing, analytical and/or statistical research.

14. The Company has the right to use the "cookies" technology. Cookies are data that is automatically transmitted to the Company during the use of the Site using software installed on the User's device, including IP address, geographical location, information about the browser and the type of operating system of the User's device, technical characteristics of the hardware and software used by the User, date and time of access to the Site. Cookies do not contain confidential information. Cookies are used to remember User preferences and settings, as well as to collect analytical data about Site visits. Using the Site means that the User agrees to the use of all cookies and analytical data about Site visits, as well as their transfer to third parties.

15. The Company receives information about the User's IP address and information about the link from which website he came from. This information is not used to identify the visitor.

16. The User has the right to receive information from the Company regarding the processing of his personal data. The Company provides the User or his representative with the opportunity to get acquainted with personal data related to the User free of charge.
In case of detection of incompleteness, inaccuracy or irrelevance of information, the Company, based on the User's information, makes the necessary changes to the User's personal data within a period not exceeding 7 (seven) business days and notifies the User of the changes made.
If the User or his representative provides the Company with confirmation of the fact of illegal receipt or processing of his personal data, as well as the fact that actions with his personal data do not meet the purposes of processing, the Company undertakes to destroy such personal data of the User within 7 (seven) business days and notify the User of the measures taken.

17. The Company undertakes to terminate the processing of the User's personal data or to ensure that the processing is terminated by a third party partner of the Company in the event:

• detection of unlawful processing of User's personal data;


• withdrawal of the User's consent to the processing of his personal data;


• receiving a request from the User to destroy personal data;


• achieving the purpose of personal data processing.

Upon the occurrence of the cases specified in this paragraph, the Company stops processing personal data and ensures that the data is destroyed within a period not exceeding 30 (thirty) days, unless another period is established by law.
If it is impossible to destroy the User's personal data within the specified period, the Company blocks the User's personal data and ensures their destruction within the time period established by law, but not more than 6 (six) months.

18. The Company independently determines the list of third–party Partners of the Company and brings it to the attention of Users by any available means, including by publishing on the Website.

19. The Company has the right to make changes to this Policy at any time. The current text of the Policy is posted on the Website.

20. Continued use of the Website or its services after the publication of the new version of the Policy means acceptance of the Policy and its terms by the User.
In case of disagreement with the terms of the Policy, the User must immediately stop using the Site and its services.

21. All questions regarding this Policy and/or the processing of personal data are sent to the Company's email address: dosmanhotels@gmail.com

IP Dosiev Said Sharipovich – DOSMAN HOTEL***, hereinafter referred to as the "Contractor", represented by CEO Dosiev Said Sharipovich, acting on the basis of certificate No. 003-2023-169-869 dated 04/14/2023, concludes this Public Contract for the provision of paid services (hereinafter referred to as the Contract) with any individual, hereinafter referred to as the "Customer".

The agreement is an agreement on the provision of paid hotel services by the Contractor through the website dosmanhotelbishkek.com , concluded by way of a public offer, and regulates the procedure for the provision of such services and the obligations of the Parties.

The text of this Agreement is posted by the Contractor on the Internet on the website at: dosmanhotelbishkek.com . The Parties, guided by part 2 of Article 398 of the Civil Code of the Kyrgyz Republic, have concluded this Agreement on the following:

1. Subject of the agreement

1.1. In accordance with this Agreement, the Contractor undertakes to provide hotel services, subject to availability of rooms at the Hotel, and the Customer undertakes to accept and pay for the hotel services.

1.2. Booking of services is provided by the Contractor through the website dosmanhotelbishkek.com

1.3. The following terms and abbreviations are used in this Agreement:

• Website – a website hosted on the Internet at dosmanhotelbishkek.com


• Personal Account is a set of secure Website pages created as a result of the Customer's registration and available when entering his authentication data (email address and password) in the fields provided for this on the Website.


• An invoice is an invoice, a price agreement protocol, or other similar document that determines the cost of services, and, if necessary– the payment procedure. All terms and definitions used in this Agreement apply equally to the singular and plural terms used depending on the context.


• The Customer can use the declared and paid services in full in accordance with the terms of the Contract during the entire period indicated on the Website.


• Within the framework of this Agreement, the Contractor does not provide individual consultations to the Customer that are not related to the subject of the agreement.

2. The procedure for concluding the Agreement and granting access

2.1. This Agreement is a public agreement, according to which the Contractor undertakes an obligation to provide services to an unspecified number of persons (Customers) who have applied for their provision.

2.2. The posting of the text of this Agreement on the Website is a public offer by the Contractor addressed to an indefinite circle of persons to conclude this Agreement (clause 1 of Article 386, clause 2 of Article 398 of the Civil Code of the Kyrgyz Republic) The conclusion of this Agreement is made by the Customer joining this Agreement, i.e. by acceptance (acceptance) by the Customer of the terms of this Agreement as a whole, without any conditions, exceptions and reservations (art. 387 of the Civil Code of the Kyrgyz Republic).

2.3. The fact of acceptance by the Customer of the terms of this Agreement is the payment by the Customer for the services ordered by him in accordance with the procedure and on the terms defined by this Agreement. If the Customer pays for the services ordered by him using credit funds provided by the relevant bank, the fact of acceptance (acceptance) by the Customer of the terms of this Agreement is the conclusion by the Customer of a corresponding agreement with the bank to pay for the Contractor's services (paragraph 3 of art. 399 of the Civil Code of the Kyrgyz Republic).

2.4. By accepting this public offer in accordance with the procedure defined in this Agreement, the Customer agrees to all the terms of the Agreement in the form in which they are set out in the text of this Agreement and, in accordance with the Civil Code of the Kyrgyz Republic, is considered as a person who entered into contractual relations with the Contractor on the basis of this Agreement. At the same time, in accordance with paragraphs 2 and 3 of Articles 395, paragraph 3 of Article 399 of the Civil Code of the Kyrgyz Republic, this Agreement is recognized as concluded by the Parties in writing.

2.5. After performing the actions specified in clause 2.4. of the Agreement, the Contractor provides the Customer with the declared and paid services in full on the agreed terms.

3. Rights and obligations of the Parties

3.1. The Contractor undertakes to:

• Provide it to the Customer on the website dosmanhotelbishkek.com the necessary information about the hotel and its services, as well as instructions for making and paying for the Order.


• Provide information support to the Customer regarding the provision of services and/ or the functioning of the Website on working days from 09:00 to 18:00 (until 17:00 on Friday and business days that are shortened in accordance with the legislation of the Kyrgyz Republic).


• Support questions are sent by the Customer to the following email address: dosmanhotels@gmail.com


• In case of errors / deficiencies in the functioning of the Site, committed by the Contractor or due to the fault of the Contractor, eliminate the detected errors / deficiencies on their own and at their own expense.


• To make a refund of the funds paid by the Customer in the cases and on the terms stipulated by the Agreement.

3.2. The Contractor has the right:

• To make changes to the terms of this Agreement, to introduce new terms or annexes to this Agreement without prior notice to the Customer


• To involve third parties for the execution of this Agreement without the consent of the Customer.


• Request from the Customer the information and documents necessary for the proper fulfillment of obligations under this Agreement.


• To change the cost of services under the Contract by posting the current cost on the Website.


• Temporarily suspend the operation of the Website in order to carry out necessary scheduled maintenance and repair work on the Contractor's technical resources.


• To replace third parties involved in fulfilling obligations under the Agreement.

3.3. The Customer undertakes to:

• Pay for the services within the time limits and on the terms established by the Contract, agreed upon in the invoices and/or agreed upon by the Parties through messages in the Personal Account.


• Provide complete and reliable information necessary for the provision of services in a timely manner (including when registering on the Website).


• Use the Website's functionality and access exclusively for personal or other non-commercial purposes.


• Ensure the confidentiality of the login and password to your Personal Account, and do not transfer access data to third parties.


• Immediately notify the Contractor of the facts of unauthorized access to his Personal Account.


• Do not post personal data of other persons on the Site or third-party resources, including access data to their Personal Account on the Site, as well as do not use or attempt to obtain personal data of other users.


• Do not register as a user on behalf of or instead of another person, or register a group (association) of persons or a legal entity/individual entrepreneur as such a user.


• Do not use the software or perform actions aimed at disrupting the normal functioning of the Site, do not download, store, publish, distribute or provide access to or otherwise use viruses, Trojans or other malicious programs; do not use automated scripts (programs) without the written permission of the Contractor to collect information on the Website.

3.4. The Customer has the right:

• Get access to your Personal Account after fulfilling the conditions for granting access (Article 2 of the Agreement).


• To receive information support on issues related to the provision of services and the functioning of the Website during the entire term of this Agreement.


• Use access to your Personal Account exclusively for non-commercial purposes.


• Send the Contractor comments, suggestions and/or feedback related to the subject matter of this Agreement and/or the functioning of your Personal Account.

4. Cost of services and payment procedure

4.1. The cost of the Contractor's Services is determined based on the cost of the product/service indicated on the Website dosmanhotelbishkek.com or agreed upon in the Invoice, in SOM.

4.2. The Customer pays the cost of the Contractor's services on the terms of a 100% prepayment at a time by transferring funds to the Contractor's current account, unless other conditions are specified in the invoice issued to the Customer.

4.3. The date of payment is the date of receipt of funds to the Contractor's current account.

4.4. Payment for Services is made by the Customer in favor of the Contractor by transferring the appropriate amount of funds in ways supported by the Contractor. At the same time, the Contractor has the right to independently determine the list of such methods, bringing to the Customer the current list of methods by posting it on the Website, or informing the Customer in another way. Detailed rules for payment and refund of funds are contained in Appendix No. 1 to this Agreement.

4.5. The Customer has the right to pay for the Contractor's Services using credit facilities that can be provided to the Customer by the relevant bank (hereinafter referred to as the loan).

4.6. The Parties understand and agree that this Agreement is not a credit agreement, the Contractor is not a lender and does not bear any corresponding obligations to the Customer. The Customer understands and agrees that the loan is provided to the Customer on the terms stipulated by the relevant bank. The Contractor is not responsible for the terms of the loan provided by the bank to the Customer, including the amount and payment of interest for the use of the loan, as well as for the bank's refusal to provide a loan. The Customer fulfills the obligations to the bank related to the provision of the loan by the latter independently.

4.7. The date of provision of Services /goods is considered to be the date of provision of services/ goods to the Customer, respectively, the Services / goods are considered to have been provided to the Customer.

5. Responsibility of the Parties. Limitation of liability

5.1. In case of violation by the Customer of the terms of this Agreement, the Contractor has the right to deactivate the Customer's access to the Personal Account, as well as block the Customer's access to the Website without refunding the funds paid.

5.2. The Contractor is not responsible:

• for the content of information posted in messenger chats (WhatsApp, Viber, Telegram), which are created on the initiative of users, including the Customer;


• for the use by third parties of personal data provided by the Customer in such chats;


• for the quality of the Internet connection and the functioning of the Customer's equipment and software;


• for non-compliance of the technical characteristics of the Customer's equipment with the requirements for reproducing Course materials, if such requirements are established;


• for non-compliance of the Services provided by the Contract with the Customer's expectations. The subjective assessment of the Customer is not an objective criterion for the quality of Services.;


• for errors and inaccuracies made by the Customer when using the functionality of the Site (including, but not limited to, incorrect indication of data when forming an order for the service, etc. similar circumstances);


• use (inability to use) and any consequences of the Customer's use (inability to use) of his chosen form of payment for services under the Agreement;


• for actions (inaction) of banks or third parties involved in settlements when paying for services or refunding funds in established cases.

5.3. The Contractor makes all reasonable efforts to prevent failures and malfunctions in the operation of the Site, but does not guarantee its uninterrupted operation, is not responsible and does not compensate for losses that have arisen or may arise due to technical failures and interruptions in the operation of the provider, other persons or services, restriction of access to the Internet or Internet-for any reason, the Customer's failure to ensure the safety of access data to his Personal Account and other circumstances beyond the competence of the Contractor.

5.4. Neither Party will be responsible for the full or partial non-fulfillment of its obligations if such non-fulfillment is the result of force majeure circumstances (including, but not limited to, fire, flood, earthquake and other natural disasters, strikes, war and military operations, epidemics, pandemics or other circumstances that are beyond the control of the Parties), preventing the execution of this Agreement and arising after its conclusion.

5.5. If the Customer does not perform (does not perform properly) The Contractor has the right to terminate its obligations under the Agreement, including the obligations specified in clause 4.2. of the Agreement, by unilaterally non-judicial refusal to perform it by sending a notification of such refusal electronically to the email address to which the Contractor previously sent the data for access to the Course. This Agreement is terminated on the day the Contractor sends the relevant notification or on the date specified in the notification, and access to the Course materials is deactivated on the same date.

6. Intellectual property. Confidentiality

6.1. As part of the Contractor's provision of Services, the Customer is provided with access to the intellectual property of the Contractor and/or third parties with whom the Contractor has concluded relevant contracts/agreements (hereinafter referred to as Intellectual Property). Intellectual property includes the results of the intellectual activity of the Contractor and/or third parties, including, but not limited to, audio-visual materials, computer programs, LMS (learning management system), methodological and/or reference materials, assignments, and information resources. The Customer, in relation to Intellectual Property, is obliged to:

• refrain from any actions that violate the rights of the Performer and/or third parties to Intellectual Property, in particular, not to copy, record, reproduce, replicate, distribute in any form, alter, or use any Intellectual Property to create derivative works without the written permission of the Performer;


• immediately inform the Contractor of any known violations of the intellectual property rights of the Contractor and/or third parties.;


• do not provide your authentication data to access your account or Personal Account on the Website to third parties. In case of loss, as well as in cases of illegal access to the login and password by third parties, the Customer undertakes to immediately notify the Contractor by sending a notification to: dosmanhotels@gmail.com

6.2. Until the moment of sending the specified notification, all actions are considered to have been performed by the Customer.

6.3. Confidential refers to any information related to the process of rendering services by the Contractor, unpublished by the Contractor in the public domain and not publicly available. The Customer undertakes not to disclose confidential information and other data provided by the Contractor during the provision of services (with the exception of publicly available information) to third parties without the prior written consent of the Contractor.

6.4. The Contractor has the right to use in its marketing and/or advertising materials the objects created by the Customer during the Course materials study, as well as to mention the Customer as the Software user and the Client.

7. Other conditions

7.1. The Customer confirms that he is legally capable and has reached the age required in accordance with the legislation of the Kyrgyz Republic to make transactions using the Site.

7.2. The Customer confirms that he is aware and unconditionally agrees that he may be refused to provide the Service in the following cases::

failure to confirm payment authorization by a Bank or electronic payment system;initiation of the refund procedure by the Customer in the cases and in the manner stipulated by the Contract;
in other cases stipulated by the legislation of the Kyrgyz Republic or this Agreement.

8. Final provisions

8.1. This Agreement is considered concluded from the moment the Customer performs the actions provided for in clause 2.4. of the Agreement and is valid until the Parties fulfill their obligations.

8.2. The Contractor has the right to change the terms of this Agreement, introduce new terms or appendices to this Agreement without prior notification to the Customer. The customer, aware of the possibility of such changes, agrees that they will be made. If the Customer continues to perform this Agreement, including using the Contractor's services, on the Site after such changes, this means that he agrees to such changes.

8.3. The text of amendments and/or additions to this Agreement, or its new version, is made publicly available by the Contractor by posting relevant information on the Website.

8.4. The Parties unconditionally agree that silence (absence of written notices of disagreement with certain provisions of this Agreement, including tariff changes) is recognized as the Customer's consent and accession to the new version of this Agreement.

8.5. This Agreement may be terminated by agreement of the parties. Each of the Parties has the right to withdraw from this Agreement unilaterally by sending a notification to the other Party via Personal Account or by e-mail no later than 15 (fifteen) calendar days before the planned termination date.

8.6. If any of the terms of this Agreement becomes invalid, is declared illegal, or is excluded from this Agreement, this does not invalidate the remaining terms of this Agreement, which will remain legally binding and binding on the Parties.

8.7. All issues not regulated by this Agreement are resolved in accordance with the current legislation of the Kyrgyz Republic.

8.8. All disputes, claims and disagreements that may arise between the Parties will be resolved through negotiations. If it is impossible to settle disputes in this way, the Parties shall apply to the court in accordance with the procedure provided for by the current legislation of the Kyrgyz Republic, with mandatory compliance with the pre-trial dispute resolution procedure. A Party that believes that its rights under the Contract have been violated is obliged to file a claim with the other Party. A claim is considered to have been filed properly if it is sent to the other Party in any way that makes it possible to establish the identity of the sender and the fact that the correspondence was delivered to the recipient. The fact of the return of correspondence indicating the absence of the recipient does not prevent the appeal to the court. It is not mandatory to attach copies of documents substantiating and confirming the claims, if these documents are available to the other Party. The Party that received the claim shall notify the other Party in writing of the results of the review within 10 (ten) business days from the date of its receipt. Failure to receive a response or reasoned objections to the claim within the prescribed period is considered as acceptance of the claim and the circumstances set out in it.

8.9. The Parties recognize the legal force of the documents sent by electronic means of communication or Personal Account on the Website.

8.10. The Customer gives his consent to the Contractor to process the Customer's personal data specified by him when applying for the Contractor's services and/or when registering on the Website, as well as in his Personal Account on the terms stipulated by the Personal Data Processing Policy posted on the Website.

8.11. The Customer gives his consent to the Contractor to use the Contractor's Customer reviews about the Contractor and the Services provided by him, posted by the Customer on the Internet, including those left by the Customer in the Contractor's official groups on social networks, without specifying the full name (surname, first name and patronymic) of the Customer and without using the Customer's image in any way, including, but not limited to limited to reworking, including shortening, modification that does not distort their meaning, in order to post such reviews on the official websites of the Performer, on the Performer's pages on social networks, in advertising and other materials of the Contractor, inclusion in the texts of newsletters to clients of the Contractor. This consent is valid from the date of conclusion of the Contract. This consent may be revoked by the Customer at any time by sending a written application to the Contractor's address specified in the Contract.

8.12. The Customer gives his consent to the Contractor to receive promotional messages from the Contractor, newsletters about products, services of the Contractor and its partners, promotions, discounts and special offers, sweepstakes, contests, surveys to the Customer's email address, by the Customer's phone number, including in messengers, including "Viber", "Telegram", "WhatsApp", by means of mailing, SMS messages, push notifications, as well as communicating such information to the Customer verbally by phone.

9. Details of the Parties

9.1. The Parties agree to use the information provided by the Customer when registering on the Website and/or applying for access to the Course, and/or paying for the Contractor's services.

9.2. Details of the Contractor:

IP Dosiev Said Sharipovich (Dosman Hotel)
TAX ID: 22206199201278
OKPO: 31842968
Legal address: 720021, Kyrgyz Republic Bishkek,Sverdlovsk region, Ibraimov St. house 40 sq. 58
Actual address: Actual address: 103 Murataly Kurenkeeva str., Bishkek, 720011, Kyrgyz Republic

Bank: JSC "RSK BANK"
Address:: 1299003310496043
SWIFT: SESVKG22
Branch's BIC:129001
Bank's address: 80/1 Moskovskaya St., Bishkek, Kyrgyz Republic

Appendix No. 1
to the Public Contract for the Provision of Paid Services

These Rules of Payment and Refund (hereinafter referred to as the Rules) govern the relationship between the Contractor and the Customer related to the payment of services under the Contract and the refund of the paid cost of services in case of early termination of the Contract.

1. The final cost of the Services is calculated based on the product/service selected by the Customer. Payment for Services is made by wire transfer using one of the methods indicated on the Website, at the Customer's choice, by crediting funds to the Contractor's account.

2. When paying on the Website or through a Personal Account, VISA, MasterCard, ELKART cards, as well as electronic wallets are accepted for payment. Payments are transferred in accordance with the Rules of the Visa and MasterCard international payment systems (hereinafter referred to as payment systems) based on the principles of confidentiality and security of payment using modern methods of verification, encryption and data transmission over closed communication channels. Regarding the rules and procedures for making payments through payment systems, the Customer is guided by the rules of the relevant payment systems and applies directly to the operators of the relevant payment systems for clarification and advice. The Contractor hereby reserves the right to provide information support regarding payment for Services using payment systems within its competence, however, nothing in this application obliges it to provide such information support, be responsible for the completeness of the information provided, or bear other consequences of the Customer's choice of payment method and/or payment system.

3. To pay for Services with a Visa or MasterCard bank card, when choosing the payment method, click the "Bank card payment" button and click the "Pay" button to complete the payment.

4. Payment for the order is made after redirection to the secure payment page of the payment system operator and/or the relevant bank to enter the bank card details. The connection to the payment page and the transfer of information are carried out in a secure mode using 3D Secure technology. On the page for entering bank card data, the Customer must enter the bank card data: card number, cardholder's name, card expiration date, three-digit security code (CVV2 for VISA or CVC2 for MasterCard). All necessary data is printed on the card itself. The three—digit security code is the three digits on the back of the card. If the Customer's bank supports MasterCard SecureCode, Verified by Visa, secure Internet payment technology, you may need to enter a special password to make the payment.

5. The Customer's bank card details are not stored on the Contractor's server or on the Website, and the Contractor does not have access to the Customer's payment details. The confidentiality of the information provided by the Customer, including personal data and payment details, is ensured by the operator of the relevant payment system and/or the Customer's bank. The information entered by the Customer, including payment details and bank card data, is not provided to third parties, except in cases stipulated by the legislation of the Kyrgyz Republic.

6. Payment may be refused by the bank in the following cases::

• The bank card is not intended for making payments via the Internet; the Customer can find out about this by contacting the servicing bank.


• there are not enough funds to pay with a bank card. The Customer can find out more about the availability of funds on the bank card by contacting the bank that issued the bank card.;


• the bank card data was entered incorrectly;


• the bank card expired. The validity period of the card is usually indicated on the front of the card (this is the month and year until which the card is valid). The Customer can find out more about the validity period of the card by contacting the bank that issued the bank card.

7. The Contractor does not control the software and hardware complex of the payment system and/or the bank. If, as a result of any errors, the Customer's funds were debited, but the payment was not authorized by the payment system and/or the bank, the responsibility for returning the funds to the Customer lies with the payment system operator and/or the relevant bank.

8. Refund of funds paid by the Customer may be carried out in the following cases::

• The service/product was not provided due to the fault of the Contractor within the prescribed period.;


• Prior to the start of the service, the Customer sent a notice of termination of the Contract and refund of funds;


• in the cases specified in paragraph 14 of this Annex.

9. A full or partial refund of the funds paid by the Customer is made by the Contractor on the basis of a written application from the Customer sent to the Contractor's e-mail. dosmanhotels@gmail.com with the subsequent sending of the original to the postal address of the Contractor: 79 Yakov Logvinenko St., Bishkek, Kyrgyz Republic.

The Contractor has the right to require the Customer to fill out an approved refund application form.

10. If the Customer cancels the Contract before the Contractor provides the goods/services, with the exception of making payment on credit terms, the Contractor returns 100% of the amount paid to the Customer.

11. If the Customer withdraws from the Contract before the Contractor provides the goods/services paid for using credit funds, the Contractor shall refund the funds to the relevant bank, minus the amounts of fees withheld by the bank from the Contractor. The Contractor is not responsible for the payment and does not reimburse the Customer for the amount of accrued interest for the use of funds payable by the Customer to the bank in accordance with the contract concluded by the Customer with the bank.

12. If the Customer withdraws from the Contract within 30 (thirty) calendar days from the date of provision of the goods/services by the Contractor, the Contractor shall refund to the Customer 50% of the amount paid. In this case, if the product / service is paid for using credit funds, the Contractor will refund the funds to the appropriate bank, minus the amounts of fees withheld by the bank from the Contractor. The Contractor is not responsible for the payment and does not reimburse the Customer for the amount of accrued interest for the use of funds payable by the Customer to the bank in accordance with the contract concluded by the Customer with the bank.

13. For the purposes of unambiguous interpretation: if the Customer refuses services paid for using credit facilities (banking products – consumer loans, installments, etc.), the amount to be refunded and the Contractor's expenses are calculated from the amount of funds received by the Contractor from the bank to pay for services provided to the Customer.

14. If the Customer withdraws from the Contract after 30 (thirty) calendar days from the date of provision of the goods / services by the Contractor, the refund will not be carried out.

15. The refund is made to the account from which the payment was made, up to 30 days from the date of receipt of the Customer's Application (the specific refund period depends on the bank that issued the Customer's bank card).

16. When changing the Customer's payment details, as well as when paying for services by a banking organization with the use of credit funds, the Customer undertakes to specify the bank details for the refund in the Application. If the Customer fails to provide bank details, the Contractor is not responsible for incorrect and/or late transfer and/or non-transfer of funds to the Customer's payment details specified by the latter when paying for services.